Common Verification Issues

Updated 2 months ago by Amy Li

Common Reasons for KYC (Verification) Failure

Usually, verification issues occur when users input information that doesn’t match customer identification or incorrectly answer verification questions. 

If you’re experiencing issues verifying your account, we recommend you double check that you’ve provided accurate information based on the formats below.

If you continue to experience issues verifying your account, we can manually verify your identity by photo ID. 

Given Name

This is your legal given first name. If you go by a nickname like Josh vs. Joshua or you use your middle name, verification may require you to input your given first name.

Social Security Number 

Social security numbers are necessary in order for our broker-dealer to perform KYC / AML investor checks, but we do not store social security numbers in our systems. Your privacy and safeguarding your personal information is a top priority for us.

Date of Birth

In (mm/dd/yyyy) format.


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